juz completed my 3 days trainings in service excellence programme with another 14 colleagues...the 1st impression before i join tat programme was tat am gonna bored to the maximum 'n' no ways to escape by sitting there for 3 days lecturing...who knows it was the other way round...i have never been so enjoy since i have joined this company...i never would have expected tat i'll gain so much frm this training...
i get to know my colleagues 'n' myself better...this programme also inspired me to change the way i treat my so called enemy in the ofis...i understand one thing...dont treat others like how you want it to be, treat them in the way they want it to be...positive thinkings will make our lifes happier...i might not be able to change in one day time, but i must have a strong mindset so that i'll be succeed in changing myself...
in this training, we really did a lot of things that amazed ourselves...we actually design poster, compose a song, dance, acting and share all of our opinions openly...two most impressive sessions for me are the "angel & mortal" game 'n' the final one - encouraging heart session...
how the game goes? there are 15 of us, each of us will need to write our names in a piece of paper...take turns to draw...must keep a secret abt the name as that person will be your mortal...as an angel, you need to take care of your mortal secretly...like giving out some small gifts, find a dispatch to deliver drinks or watever that shows your concern...you know how it feels? its like contributing without expecting any returns bcoz my angel might be in coma...from this little game, i understand one thing, even though i might not have anything frm my angel, but i really enjoyed preparing those little gifts for my little mortal, especially when i heard her compliments...its warm 'n' touching...thus, i think if the same concept apply to my working environment, contributing without expecting anything, i'll feel happier...
the final session...we need to tell the other party how we appreciate them...like they meant something in our lifes...need to express all these openly...one thing is that we must not laugh...we need to be very serious...sincerely frm the bottom of our hearts...and when one finished their appreciations, the other one must say thanks or hug them or do something that showed your appreciations...you know what, i knew each of them...but not all of us are close...as i dont have to deal with all of them while working...but what really amazed me during this session was...actually there are a lot of ppl out there who care abt me...when i heard frm them, i never would have expect those appreciations frm them...but thats the truth...
there is one junior in my working team...she was my "neighbour" previously...recently she was transferred to another dept 'n' we are no longer "neighbour" now...tat day during the sharing session, by the time we turn to each other 'n' ready to share...she actually ran to me 'n' hug me tight 'n' cried it out loud...i really shocked 'n' i actually cried together wif her as i can feel tat she really appreciate me...she was the first one tat started to cry...later on, we are like let go all of our feelings...most of the girls cried while expressing themselves...
the final ceremony for these three days after that one to one expressing session was the group one...we made a big circle...and the trainer actually let us listen to one song...she want us to close our eyes 'n' listen to that song carefully...think abt two questions at the same time..."who you want to dedicate this song to 'n' who might want to dedicate this song to you"...i knew this song but i really unable to recall the song title...but tat song was abt someone to cheers you up, someone that brighten your days, someone that always be there for you, support you...but that someone is no longer in this world...
i actually cried while listening to that song...i thought abt my uncle who passed away more than 13 years...but he is really close with me...but what made me feel real sad is that i dont even have 1 of his pictures...'n' i cant even remember his face as i was too young that time...when the music stopped, she want us to express "how we feel when someone appreciate us 'n' what we feel like want to grab back after these 3 days training"...
i volunteered to start first...i said "i felt really touched when i know there is someone so appreciate me...make me feel like am not alone out there...there are a lot of ppl who actually care abt me..." then i started to cry...it took me few minutes to calm myself down... "i really want to spend more times wif my family 'n' frenz...wif all my loved ones...i wanna show my appreciations to all of them...i really dont wanna be regret...dun wanna do it when they are not around as i was actually thinking abt my uncle that passed away when the music was on..."
no one there will laugh at you...everyone actually being a good listener there...everything that shared in that room...remained there...i felt so safe...but no one will understand what we have experienced...that three precious days will always remained in my heart...will import all the good qualities that i learned from that programme in my life...like my group name's, always positive -
CHEERFUL~~~
